How To Get Service

Open a Service Request

• Send us the product
• Request On-Site Service
• Pick-up and Delivery Service
• Bring in to the Shop for a FREE estimate

Start a Service Request

Getting Service for Surface Products is Easy

• Go to the type of service requested above and follow the on-screen instructions.
• You will be given a shipping address during the service request process.

Frequently Asked Questions

Q: What if my product is out of warranty?

No worries, we do not charge a diagnosis fee.

Q: How much will service cost?

• The specific amount depends on the product and warranty status.
• If payment is required, you can pay with American Express, Visa, MasterCard, Discover, or PayPal.

Q: How long will it take to get my product serviced?

Your device will typically be shipped to you in 3-12 business days after you ship the device to Tek Media Group, depending on your region and barring any inventory or shipping delays.

Prepare to Ship

• Before sending us your equipment, remove all accessories including memory cards.
• Please request appropriate insurance cost (We will not pay for insurance usually it is $10.00 Per $1000.00).